Privacy Policy
Overview
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, online or offline, including through our website, our services or our software (Services)s. In this Privacy Policy we, us or our means Digital Renewal Pty Ltd ACN 634670027.
This Privacy Policy has been developed in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The types of personal information we may collect about you include:
- your name;
- your contact details, including email address, mailing address, street address and/or telephone number;
- details of your role and the business you work for;
- details of products and services we have provided to you and/or that you have enquired about, and our response to you (including for any support requests);
- your signature where you sign a document with us;
- any personal information within the data you share with us;
- payment details;
- your preferences and/or opinions;
- information you provide to us through customer surveys;
- browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- information about your access and use of our Services, including through the use of Internet cookies, your communications with our Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
- additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
- any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Services, and any associated applications;
- to contact and communicate with you;
- for internal record keeping, administrative purposes, invoicing and billing purposes;
- for analytics, market research and business development, including to operate and improve our Services and any associated applications;
- to run promotions or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
- to comply with our legal obligations and resolve any disputes that we may have; and
- if you have applied for employment with us; to consider your employment application.
We may disclose personal information to:
- third party service providers for the purpose of enabling them to assist us in providing our Services to you, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers and professional advisors;
- our employees, contractors and/or related entities;
- our existing or potential agents or business partners;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data. This may include parties that store data outside of Australia.
Note: Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles and that you may not be able to seek redress under the Privacy Act for breaches by those parties.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your:
- racial or ethnic origin
- political opinions
- religion
- trade union or other professional associations or memberships
- philosophical beliefs
- sexual orientation, sexual practices or sex life
- criminal records
- health information
- biometric information
Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.
Sensitive information may also be used or disclosed if required or authorised by law.
Our Commitment to You
Your personal information will:
- be processed lawfully, fairly and in a transparent manner;
- only be collected for the specific purposes we have identified above and not further processed in ways incompatible with those purposes;
- be collected in a way that is adequate, relevant and limited to what is necessary;
- be kept up to date where possible;
- be retained only as long as necessary;
- be processed securely to prevent unauthorised access, loss or damage.
Your choice: By providing personal information to us, you acknowledge you have read this Privacy Policy.
Information from third parties: If we receive your personal information from a third party, we will protect it as set out in this policy.
Anonymity: Where practicable, we will offer you the option to not identify yourself.
Unsubscribing: You may opt out of marketing communications by contacting us or using the opt-out options provided.
Correction: If any of your personal information is inaccurate, out of date or incomplete, contact us to correct it.
Complaints: Contact us with full details if you have a complaint. We will respond in writing after investigation. You may also contact the relevant authority in your country.
Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure.
Note: We cannot guarantee the security of data transmitted over the Internet. Any transmission is at your own risk.
Cookies and Web Beacons
We may use cookies to store your preferences. You can disable cookies in your browser, but this may affect access to parts of our website.
We may also use web beacons to monitor user activity and gather data, such as counting visits or delivering cookies.
We may use Google Analytics. For information on how Google uses data, see: Google Privacy & Terms
Links to Other Websites
Our Services may contain links to other websites. We are not responsible for the privacy practices of other sites.
Amendments
We may update this Privacy Policy at our discretion. We will notify you using the contact details you have provided. The new policy takes effect upon notification.
Contact
For any questions or notices, please contact our Business Manager at:
📧 contact@digiren.com.au
