Challenge
Our customer is one of the largest financial institutions in Australia. They employ more than 30,000 people, serving 9 million customers, at over 900 locations. In 2020 they launched an ambitious cloud migration program in partnership with Microsoft that involved the migration of hundreds of legacy applications to public cloud. The program set out to accelerate their adoption of cloud services to deliver increased resilience& reliability, reduced risk & cost, and drive business advantage. It was to pave the way for future innovation by focusing on the user experience and become a beacon to attract the best cloud skills that could deliver new ways of working for the organisation.
Approach
DigiRen were engaged to provide executive delivery leadership of the ambitious cloud migration program, given the prior experience DigiRen had in leading large migration programs for organisations across Australia and broader APAC region. DigiRen integrated a pod of two senior leaders into the roles of Program Delivery Executive and Change Management Lead between March 2021 – December 2022, where they collaborated with the customer and their partners to leverage our simple, innovative, best practice methodologies.
Outcomes
Supported by strong executive sponsorship, DigiRen collaborated with customer stakeholders across the bank and its partner ecosystem, to lead the transition to a fully insourced delivery model and optimise our customer's migration delivery methodology, driving >200% increase in migration velocity and 25% YoY per application migration cost efficiencies which enabled the bank to increase its % apps on cloud from 50% to>70% over the period.
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