Enabling strategic vision with a consumer-driven Target Operating Model and preparing for a new managed services partner.
DigiRen helped the University design a consumer-driven Target Operating Model, enabling improved service delivery. This included a 12-month roadmap with 14 initiatives and a 5-year vision.
This University, with more than 23,000 students across 90 countries, was at a pivotal moment for change. The existing services had met the University’s needs. However, with the upcoming expiration of their Managed Services Provider contract and a recently revised strategic vision, the opportunity for shifting to a more modernised way of operating emerged. The University experienced the symptoms of a functional, but not optimal model:
To help the University achieve its strategic vision of enabling its students and staff, by co-designing a consumer-driven Target Operating Model which is ready for a new, more strategic partner to integrate into.
To drive the University’s journey, DigiRen conducted: